Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how Makeen Real Estate Management ("Makeen", "we", "us", or "our") collects, uses, stores, shares, retains, and deletes information for property management accounts.

Information we collect

• Account details, including name, email address, phone number, role, and profile information.
• Property, owner, tenant, buyer, manager, accountant, maintenance, contract, and document records entered into the service.
• Financial records, invoices, vouchers, payment statuses, and reporting data.
• Photos, files, profile images, bid messages and responses, reports of inappropriate content, and support communications you choose to provide.
• Account and app activity, including sign-in events, notification read status, recorded business actions, and search terms sent to the server when you use search features.
• Authentication, session and network identifiers, including IP addresses, and device/browser information used to operate and protect the service. Our infrastructure providers may derive approximate location, such as country or city, from an IP address. The app does not request GPS location.
• Server request and security logs, including request paths, query parameters, response status and timing, used to operate, troubleshoot and secure the service. These records are retained by our infrastructure providers. The app's local error and crash logs stay on your device and are not automatically uploaded through a crash-reporting SDK.

How we use information

• Provide property management, role-based access, document, reporting, and notification features.
• Process account, maintenance, contract, invoice, and support requests.
• Send service, security, account, and operational notifications.
• Improve reliability, performance, security, and user experience.
• Comply with legal, tax, accounting, audit, and regulatory obligations.
• Prevent misuse, fraud, unauthorized access, and data loss.

Sharing and service providers

We do not sell personal information. We share information only as needed to operate the service, follow user permissions, or meet legal obligations. This may include Supabase for database, authentication, storage, and Edge Function infrastructure; Expo, Apple, and Google for app distribution; Vercel for hosting the web version; authorized property managers, owners, tenants, buyers, accountants, and administrators according to in-app permissions; and authorities or professional advisers when required by law, contract, tax, accounting, security, or dispute obligations. We do not use advertising, analytics, or crash-reporting SDKs.

Storage, security, and retention

We use technical and organizational safeguards appropriate for a property management service, including TLS protection for data in transit, managed cloud storage protections, Supabase authentication, and role-based access controls with row-level security for account, property, contract, financial, and document records. Profile and maintenance photos are private, with access restricted to the uploader and authorized staff or maintenance participants through expiring links. Property listing images remain public to anyone with their link; do not include sensitive information in property listing images. Content and user reports include the reporting account identifier and moderation outcomes and are used to investigate abuse. We retain information while needed to provide the service, maintain property and business records, comply with legal and accounting duties, resolve disputes, prevent fraud, and enforce agreements.

Your choices and account deletion

• You may access and correct account information available in the app.
• You may manage notification permissions in the app or device settings.
• You may request account deletion in the app from Profile > Delete Account.
• You may also request deletion from our account deletion page.

When you delete your account from the app or from our account deletion page, your sign-in credentials, profile, contact details, and profile photo are removed immediately and you are signed out. Some property, contract, invoice, payment, tax, accounting, security, and dispute records may be retained only as required for legal, financial, fraud prevention, or business-record obligations, without your personal details.

Children

Makeen is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that such information was collected, we will take steps to delete it.

International processing

Information may be processed and stored in countries other than your own through cloud, hosting, app distribution, and support providers. We use safeguards appropriate to those transfers.

Contact

For privacy questions or data protection requests, use Contact Support in the app or email decimaldrown@gmail.com.